A word about handmade work
All glass and metal components are crafted by hand using traditional techniques. As a result, minor bubbles, subtle variations in form, surface markings, and variations in tone and texture are inherent to the handmade process. These characteristics are normal and expected, and are not considered defects. Such variations are an integral part of each piece’s character and contribute to its individuality. These differences do not affect the performance or integrity of the fixture.
Custom Work
We welcome custom inquiries and take pride in collaborating on thoughtful, one-of-a-kind projects. While not all requests can be accommodated, our team will gladly review your ideas and advise on what may be achievable within our design language, production capabilities, and lead times.
Product Specifications
For manufacturing and/or improvement reasons, Tracy Glover Studio reserves the right to change, at any time and without prior warning, the technical and/or design specifications of any product shown.
UL Listings
All fixtures are UL listed with the exception of portable lighting.
Order Confirmation
All orders are confirmed by a Tracy Glover Studio sales order confirmation. Tracy Glover Studio manufactures, delivers, and invoices orders based on the information on the sales order confirmation, which is a complete, exclusive, and final statement of the terms and conditions of agreement between Tracy Glover Studio and the purchaser with respect to the purchase and sale of the goods on order.
Change/ Cancellation of an Order
After the receipt of a signed order confirmation, and/or 50% deposit, orders cannot be changed or cancelled by the customer.
Shipping
All orders are shipped F.O.B. Pawtucket, RI. Prices do not include shipping charges.
Claims
All merchandise is packed to comply with carrier requirements. Tracy Glover Studio is not responsible for damage to goods which occurs in transit or in storage. It is the purchaser’s responsibility to examine goods upon receipt.
Any claims against Tracy Glover Studio for defects, errors, or shortages must be made by the purchaser in writing within 7 days after shipment. Failure by the purchaser to make any claim against Tracy Glover Studio within 7 days will constitute acceptance of the goods and a waiver of any defects, errors, or shortages.
Lightbulbs are supplied as a courtesy for most products and are not under warranty.
Returns
Everything is made to order and is not returnable. No return of goods will be accepted without written consent and shipping instructions from Tracy Glover Studio. This applies to returns of non-defective merchandise. Returns of defective goods are regulated by Tracy Glover Studio policy and must follow Tracy Glover Studio procedure.
Warranties
Tracy Glover Studio warrants its products to be free from defects in materials and workmanship for a period of one year from the date of delivery. During this warranty period, Tracy Glover Studio will repair or replace at its option, free of charge, products that are proven to be defective.
