CUSTOMER SERVICETo orderYou may order online or A swatch set is available for $25, which can be credited towards your first order. Contact the studio for more information. PaymentFor our retail customers, we accept Mastercard, Visa and American Express only. All orders ship prepaid. A non-refundable 50% deposit will be charged to initiate the order and the balance will be charged when the order is shipped. RI residents, a 7% tax will be added to your order. Please note that everything is made to order. Standard delivery is approximately 2-4 weeks from receipt of deposit but may vary. Delivery TimeStandard delivery is approximately 2-4 weeks from receipt of deposit. Shipping CostWe charge standard UPS, Fed Ex or USPS rates as well as a 6% handling fee. ReturnsReturns accepted only with prior approval by Tracy Glover Studio. No refunds. We accept returns for credit only within 15 days of shipping and only if product is deemed by Tracy Glover Studio to be in perfect, saleable condition. A re-stocking fee of 30% will apply. Where to buyClick here for a list of stores carrying the Tracy Glover Studio Collection. Please note that some stores may have limited or no inventory. Sales and customer supportClick here to email Sales and Customer Support for answers to your questions about how to place an order, check the status of an order or make changes to an existing order. Or feel free to contact us for any other general question or comment you may have. You may also phone us directly at 401.724.1100 or 401.461.1560. FeedbackClick here to tell us what you think! Tracy Glover Studio strives to bring the best experience to our buyers through innovative products and excellent customer service. We welcome your feedback on our products, our website, and our company ... whatever is on your mind. Our philosophy on craftsmanshipDue to the nature of hand-made work there may be some differences in sizing and color density in the glass. There may also be an occasional small bubble in the glass or an uneven surface in the hand-cast iron bases. We love what we do and try to make our products as perfect as possible but there are just going to be some differences. Frankly, we think that is why you buy hand-made and not factory mold-blown -- the evidence of human touch! |
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